Common Questions
Find the number or email address of a specific person or department.
What are the company phone numbers? [ close ]
Company Phone Number American General contact our office Assurity Life (800)276-7619 Genworth Financial (888) 325-5433 x4300 Indianapolis Life (800) 800-9882 Life Investors (877) 454-4768 North American (800) 669-9100 West Coast Life (800) 366-9378
Request or download all of your contracting supplies.
How do I order supplies? [ close ]
Upon contracting with our carriers, you will receive a welcome kit. In addition to the welcome kit, you should have received an initial starter packet from us. Most supplies including applications, HIV forms, replacement forms, questionnaires, and most other forms may be obtained from our website. Software may also be downloaded from this site or may be sent to you.
Marketing materials including rate cards, sales brochures, A.M. Best guides, folders, etc. may be ordered through the individual company website, or from our office. If you need any assistance with supplies, we will help you with the utmost priority.
Can I get forms and applications from this website? [ close ]
Of course! They are right here.
Find all of the answers to your contracting and commission questions.
Where can I get contracts? [ close ]
If you are not already contracted with our carriers, you may print the online contract from this website or call our life product specialist for assistance. If you are contracting a down-line agent, simply print an online contract and have the agent complete it. Please forward the completed contract to our office along with a copy of your license. When appointing a down-line agent, make sure your agent code is clearly marked and all necessary forms are signed by you. If you have any questions about contracting or licensing, please call our licensing department.
**Remember, all contracts MUST have current copies of licenses in the state(s) you wish to be appointed.
How do I get my commissions annualized? [ close ]
Most companies offer annualization to qualifying agents. If you are contracting with a company for the first time, complete an annualization agreement along with your contract. If you are already contracted with a company and would like to obtain annualization, please contact our office.
Can I have my commissions direct deposited into my account? [ close ]
Download and complete the direct deposit form for the company. Please forward the completed form to the insurance company.
Direct Deposit Forms American General Assurity Life Genworth Financial (online form) Indianapolis Life Life Investors North American West Coast What companies require E&O coverage? [ close ]
Some companies do require E&O coverage in order to be appointed. Click here for detailed information regarding your company.
How do I get E&O coverage? [ close ]
E&O coverage is offered through most carriers requiring the coverage. Click here for details on how to get E&O coverage.
How are commissions paid by each company? [ close ]
E&O coverage is offered through most carriers requiring the coverage. Click here for details on how to get E&O coverage.
Company Commissions Paid On Direct Deposit American General Paid on Wednesdays on a weekly or bi-weekly basis. Go to http://www.aiglifebrokerage.com for a detailed commissions calendar. Is Available
Paid every TuesdayAssurity Life Paid on 15th and last day of the month Is Available
Deposited into account within 24 hours of the commission processing cycle.Genworth Financial Paper checks are mailed out every other Thursday. Is Available
Sign up on http://www.gefinancialpro.com
Direct Deposit pays daily.Indianapolis Life Paper Checks are mailed on Mondays. Is Available
Direct Deposit is paid on Tuesdays.Life Investors As-earned Commissions - paid last working day of the month
Annualized Commissions - paid dailyIs Available
Paid Daily if annualized
Paid last working day of the month if not annualizedNorth American Commission checks are mailed every Monday and the day after the last day of the month. Is Available
Paid every Tuesday and 2 days after the end of the month.West Coast Commissions are paid weekly on Tuesdays. Direct Deposit REQUIRED
More Info.
Company illustration software available for download.
How do I get software for each company? [ close ]
Software may be downloaded from this site or may be sent to you from our office. If you are connected at a slow modem speed (e.g. 56k) we suggest you call us for your copy of the software. We will promptly send it out to you. In the meantime, if you wish to run a term proposal, you may do so on here.
I'm having problems with my software; who do I call? [ close ]
For any questions regarding installation, printing, or general problems with the software, please contact the company directly. If your software is installed and you have a question regarding running a proposal, please give one of our life marketing specialists a call.
Detailed information about underwriting, new business, and apps.
Who do I call with an underwriting/new business question? [ close ]
Some companies will allow agents to call the home office direct with underwriting questions while others require agents to call their up-line office. In any case, our office is always available to answer any underwriting question. The following is a list of who to call:
Company Phone Number American General contact our office Assurity Life (800)276-7619, press 3 Genworth Financial (888)325-5433 x4300 Indianapolis Life (800)457-3557 Life Investors (877)454-4768, press 2 North American (800)800-3656 x27219 West Coast Life contact our office Where do I send new business/applications/underwriting requirements? [ close ]
Company Regular Mail Address Overnight Address American General contact our office contact our office Assurity Life Assurity Life Insurance Company
P.O. Box 82533
Lincoln, NE 68501Assurity Life Insurance Company
1526 K Street
Lincoln, NE 68508Genworth Financial Life Insurance New Business
P.O. Box 320
Lynchburg, VA 24505-0461ATTN: Life New Business
3100 Albert Lankford Drive
Lynchburg, VA 24501Indianapolis Life Indianapolis Life Insurance Company
P.O. Box 14590
Des Moines, IA 50306-3590Indianapolis Life Insurance Company
611 Fifth Avenue
Des Moines, IA 50309Life Investors Life Investors
4333 Edgewood Road NE
Cedar Rapids, IA 52499SAME North American North American Company
P.O. Box 182541
Columbus, OH 43218-2541North American Company
250 East Broad Street, 4th Floor
Columbus, OH 43215-3711West Coast Life West Coast Life Insurance Company
P.O. Box 193892
San Francisco, CA 94119-3892West Coast Life Insurance Company
343 Sansome Street
San Francisco, CA 94104Where do I fax applications/new business requirements? [ close ]
Companies Fax # Missing
Requirements
Fax #Faxed Applications Accepted Details American General contact our office contact our office contact our office Assurity Life (877)229-5533 (402)437-4606 Yes Cover sheet indicating name and policy number is required. Genworth Financial N/A N/A No Faxed applications are NOT accepted. Indianapolis Life (888)329-1329 or
(800) 531-0038(888)329-1329 or
(800) 531-0038Yes Include cover sheet with policy number if available. Life Investors (319)355-4997 (319)355-4997 Yes Faxed applications must have new business coversheet. North American (877)595-8256 (877)595-8256 Yes West Coast N/A (415)433-9773
Attn: New BusinessNo Fax requirements only. Include policy # on requirement. Who do I call on a case that has already been submitted? [ close ]
If you have a question regarding a pending case, you should first look for updates online at the company's website. If you can not find an answer online, please refer to the following list with questions.
Company Phone Number American General contact our office Assurity Life (800)276-7619, press 3 Genworth Financial (888)325-5433 x4300 Indianapolis Life (800)428-7031 Life Investors (877)454-4768, press 2 or contact our office North American (800)669-9100 West Coast Life contact our office
